Cancellations & Return Policy
Every third party product you buy from SolarPostCapsDirect.com/Discount Fence Supply, Inc. is backed first by the product manufacturer's warranty. Discount Fence Supply, Inc. will warrant any defective/exchange policy that provides for either repair or replacement (at our sole discretion) of merchandise that has been confirmed as defective by either the manufacturer or Discount Fence Supply, Inc. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns. No returns will be accepted without an RMA number issued by Discount Fence Supply, Inc. or when the product manufactures or distributors return policies supersede ours.
Do not return goods to Discount Fence Supply, Inc. without first securing a RMA (Return Merchandise Authorization) code, any returns without a RMA will not receive a refund. Please email sales@SolarPostCapsDirect.com or call 1.800.878.7829 to talk to a representative about returning merchandise.
Any returned products that receive a free shipping offer, customer is responsible for the cost of shipping to the customer and shipping back to Discount Fence Supply, Inc.
Note: Product must be unopened and in original packaging. All returns are carefully inspected upon receipt. All returned packages will be thoroughly inspected, and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. The customer is responsible for all shipping charges
If product is damaged when received from Discount Fence Supply, Inc. , we reserve the right to charge extra for the cost of recuperating our cost on the product.
All Product Return Policy:
- Minimum 35% restocking fee, as all orders are made to order (MTO) or custom.
- There is a 35%-65% restocking fee depending on the product.
- The customer is responsible for all shipping charges.
- After we receive and inspect the Post Caps we will issue you a check for the balance of the amount due.
- Warranty Issues: 1.888.570.5252